Customers can request a cancellation for a financial transaction after initiating the transaction. To initiate a cancellation, please contact our customer support team at email@example.com. We will make every effort to accommodate your request, provided the transaction has not already been processed. Once a transaction has been processed, we are unable to cancel it.
If you are a merchant using our platform and need to cancel a transaction, please contact our merchant support team at firstname.lastname@example.org. We will assist you in the cancellation process, taking into consideration any applicable fees or charges as specified in our Merchant Agreement.
Refund requests will be considered by payment gateway under the following circumstances:
Payment Processing Errors: If a payment is processed in error due to a technical glitch or system malfunction, gateway will initiate a refund.
Service Unavailability: If a financial service becomes unavailable after payment and the service cannot be provided, gaetway will issue a refund.
To request a refund, please contact our customer support team at email@example.com and provide the necessary information, including transaction details and the reason for the refund request. Our team will review your request and, if approved, initiate the refund process.