PeLocal

Refund Cancellation Policy

Introduction

At Pelocal, we value your trust and are committed to providing exceptional financial services. We understand that there may be situations where you need to cancel a transaction or request a refund. This policy outlines our guidelines for refunds and cancellations to ensure transparency and compliance with relevant financial regulations.

Transaction Cancellation

For Customers:
Customers can request a cancellation for a financial transaction after initiating the transaction. To initiate a cancellation, please contact our customer support team at internal.support@pelocal.com. We will make every effort to accommodate your request, provided the transaction has not already been processed. Once a transaction has been processed, we are unable to cancel it.
For Merchants:
If you are a merchant using our platform and need to cancel a transaction, please contact our merchant support team at internal.support@pelocal.com. We will assist you in the cancellation process, taking into consideration any applicable fees or charges as specified in our Merchant Agreement.

Refunds

Eligibility:
Refund requests will be considered by payment gateway under the following circumstances:
Payment Processing Errors: If a payment is processed in error due to a technical glitch or system malfunction, gateway will initiate a refund.
Service Unavailability: If a financial service becomes unavailable after payment and the service cannot be provided, gaetway will issue a refund.
Process:
To request a refund, please contact our customer support team at internal.support@pelocal.com and provide the necessary information, including transaction details and the reason for the refund request. Our team will review your request and, if approved, initiate the refund process.

Contact Us

If you have any questions or concerns regarding our Refund/Cancellation Policy, please reach out to our customer support team at internal.support@pelocal.com