Official Meta Business Solution Provider

Turn every conversation into a business outcome.

Acquire customers. Drive engagement. Collect payments. Build loyalty. Pelocal brings AI, conversations and payments together across WhatsApp, Google RCS and Voice.

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Sample loop: a bill, a premium and a metro pass are presented in a conversation and paid over UPI, settling the same working day; and a customer asks a Pelocal AI agent for a home loan, is KYC-verified over DigiLocker and sanctioned without leaving the thread.

By the numbers

Creating impact at a scale that matters.

100Mn+

households in network

8Mn+

outcomes delivered per month

25K+

small businesses

40+

large enterprise customers

Trusted by

  • Power distribution · Maharashtra
  • Life insurance
  • Broadband
  • Urban transit
  • Municipal corporation
  • Power distribution · Odisha
  • Life insurance
  • Direct-to-home television
  • Housing finance
  • Urban transit
  • Power distribution · Indore
  • Business process services
  • Broadband
  • Life insurance
  • Urban transit · Chennai
  • Financial infrastructure
  • Power distribution · Bengaluru
  • Municipal corporation · Mumbai
  • Digital cable television
  • Payments
  • Urban transit
  • Power distribution · Bhopal
  • Life insurance
  • Broadband
  • Municipal corporation · Ranchi
  • Two-wheeler finance
Four channels

One record, whichever way the customer answers

A bill presented on RCS, disputed on WhatsApp and resolved on a call is one conversation with one consent state, not three vendors and three reconciliation problems.

WhatsApp Business API

Verified sender, template governance and UPI collection inside one thread, provisioned by an official Meta Business Solution Provider.

Provisioning
Official Meta BSP
How it runs

Google RCS

Verified sender branding in the native Android inbox, for the reach of SMS with the surface of an app.

Surface
Default Android inbox
How it runs

Voice AI

Indian-language voice agents that resolve routine calls end to end and hand the rest to your team with context intact.

Languages
English, Hindi, 10+ regional
How it runs

WhatsApp Calling

Voice inside the thread the customer already trusts: no unknown number, no callback roulette.

Escalation
Verified, in-thread call
How it runs
Together

Shared record, shared consent

Template version, delivery receipt, consent state and payment reference are held against the same conversation, which is what makes reconciliation a lookup instead of an export.

Compare all four
Industries

Written for the sector’s actual constraint

A distribution utility, a life insurer and a kirana store are not the same messaging problem. The platform is shared; the deployment is not.

All industries

Collections and servicing that hold up under an audit

Collections, servicing and repayment on a verified channel, inside RBI outsourcing expectations.

  • EMI reminders that end in a payment
  • Servicing without a call centre queue
  • Evidence for the audit file
Channels
  • WhatsApp
  • Voice AI
  • WhatsApp Calling

Deployed with insurers and financial institutions including IndiaFirst Life and Canara HSBC Life.

See it in action

Neither was transit, once. It arrived as an inbound from a metro network. If your problem is getting more customers, managing their lifecycle, or collecting on what they owe, we’re built for it.

Talk to our team
Why Pelocal

Four claims we can be held to

Each one is checkable: by asking us, or by asking the vendor you are comparing us against.

Why Pelocal

  • 01

    One of India's largest Meta payment partners

    Official Meta Business Solution Provider, not a reseller on someone else's account. Verification, template review, number migration and throughput all run through us. A rejected template is a conversation with your team, not a ticket in a queue you can't see.

  • 02

    Payments live in the message. Zero hops.

    No redirect to a gateway page, no separate app, no juggling five tools. UPI collection, links and receipts sit inside the conversation. Delivery status reconciles against settlement automatically.

  • 03

    4 channels, 1 console, 0 blind spots

    WhatsApp, RCS, Voice AI and WhatsApp Calling run from one console: one customer record, one consent state, one template pipeline. A customer who starts on RCS and finishes on a call is still one conversation, tracked end to end.

  • 04

    100Mn+ households, one platform

    Reaches 100Mn+ households through a state distribution utility, a metro network and regulated insurers, and the merchant who signs up this afternoon. Scale is a configuration question, not a different product.

Smart partners build with Pelocal

Grow your business on our infrastructure.

Affiliates · ISVs & TSPs

Don't build your own WhatsApp stack. Build on ours.

The infrastructure, products and economics to build and scale your own conversational proposition.

  • Better pricing & margins
  • White-labelled stack
  • Plug-and-play AI, Voice, RCS
  • Enterprise-ready infra
Build on Pelocal

Partners · Banks & Marketplaces

Your customers. Your ecosystem. More ways to help them grow.

Give the SMBs who already trust you the tools to acquire customers, engage them and collect payments.

  • Deepen SMB relationships
  • New revenue streams
  • Co-built journeys
  • Pelocal as the BSP layer
Partner with Pelocal
Trust & compliance

Built to survive a risk committee

Regulated senders do not buy on features. They buy on whether the posture holds up in diligence, so this is the section we would send to your compliance team first.

Read the compliance page

  • DPDP Act 2023

    Consent capture, purpose limitation, retention windows and data-principal request handling built into the conversation record rather than bolted on afterwards.

  • RBI IT outsourcing expectations

    Documentation, access control and audit-trail posture prepared for the diligence a regulated lender or insurer has to run on a service provider.

  • TRAI DLT registration

    Sender IDs, headers and template registration handled under the DLT framework so commercial messaging stays deliverable and compliant.

  • Data residency in India

    Conversation and payment data stored in India, with processing boundaries you can put in front of a risk committee.

  • Verified Meta BSP status

    Direct Meta relationship, verified business display names and platform-policy accountability that a reseller cannot offer.

  • Auditable conversation record

    Template version, consent state, delivery receipt and payment reference held together per conversation, exportable for audit.

Let's build the conversation that moves your business

Tell us your channel, your volume and your goal, and we will show you what Pelocal looks like for your business.

Talk to our team