Transit network
Verified · WhatsApp Business API
Hi
English or Hindi?
English
QR ticket or Recharge?
QR ticket
From and to which station?
Station A to Station B
Payment confirmed
QR ticket
Station A to B
Scan at the gate
Message
Metro ticketing on WhatsApp
A rush-hour crowd already has one app open. Pelocal sells the ticket inside it.
QR tickets and card recharge on WhatsApp, in English or Hindi, with payment inside the chat. No app to install, no gateway page to reach. Money settles on a T+1 working day basis.
- Meta Business Solution Provider for WhatsApp
- Verification, template review and throughput run in-house
An illustration of the ticketing flow as a metro line: say hi on WhatsApp, pick English or Hindi, choose QR ticket or Recharge, pick Station A and Station B, pay inside the chat, and scan the QR ticket at the gate.
Trusted by
Power distribution · Maharashtra
Life insurance
Broadband
Urban transit
Municipal corporation
Power distribution · Odisha
Life insurance
Direct-to-home television
Housing finance
Urban transit
Power distribution · Indore
Business process services
Broadband
Life insurance
Urban transit · Chennai
Financial infrastructure
Power distribution · Bengaluru
Municipal corporation · Mumbai
Digital cable television
Payments
Urban transit
Power distribution · Bhopal
Life insurance
Broadband
Municipal corporation · Ranchi
Two-wheeler finance
The commuter's side
Say hi, pick a language, pay. The QR ticket or the recharge lands in the same chat.
The commuter opens WhatsApp and types hi. The chat asks for English or Hindi, then QR ticket or Recharge. Payment happens inside the chat. There is nothing to download.
QR ticket
- Say hi on WhatsApp
- Pick English or Hindi
- Choose QR ticket
- Enter Station A and Station B
- Pay inside the chat
- The QR ticket arrives, ready for the gate
Recharge
- Say hi on WhatsApp
- Pick English or Hindi
- Choose Recharge
- Pay inside the chat
- The card is recharged and the confirmation arrives in the chat
A WhatsApp thread between a commuter and a transit network: the commuter says hi, picks English, chooses QR ticket over Recharge, enters Station A and Station B, pays, and receives a QR ticket in the same thread.
What commuters get in the chat
QR tickets, card recharge, and less paper at every station.
QR ticket
A ticket bought before the commuter reaches the gate
WhatsApp · English or Hindi · QR
A commuter buys on the platform, in the lift, or at home. They pick the two stations, pay in the chat, and the QR arrives as the next message.
Language choice, station pickers, payment and QR delivery run inside one WhatsApp flow. Pelocal runs the templates and the throughput; your AFC issues the QR.
Recharge
Recharge the card your gates already accept
WhatsApp · English or Hindi · stored value
A commuter chooses Recharge, pays in the chat, and the card is topped up without a queue at the counter. The confirmation comes back as a message.
Recharge applies to the closed-loop and NCMC-based cards your AFC supports, within the issuer's recharge rules. The recharge path is confirmed per network during scoping.
Less paper
Every ticket in the chat is one less ticket printed
Paperless · QR on the phone
Tickets and recharge receipts live on the commuter's phone, not on paper. Fewer printed tickets and receipts means less waste at the counter and a smaller carbon footprint for the network.
No ticket stock to print, store or dispose of for the tickets sold in the chat, and shorter counter queues at the stations where commuters use it.
Operations
One of India's busiest metro networks runs its ticketing on Pelocal, rush hour included.
Pelocal manages WhatsApp ticketing for one of the highest-traffic networks in the country without a break at peak. Delivery status reconciles against settlement automatically, so a paid and delivered ticket is one row, not two systems. Money settles on a T+1 working day basis.
Load-tested
Sustained peak throughput
Measured in-house before a network goes live
T+1
settlement, working days
Reconciled against delivery status
50M+
QR tickets generated
Across Pelocal transit deployments
The sustained throughput figure is published with its test date and method.
Four channels, one console
One commuter record across WhatsApp, RCS, voice and calling.
01
WhatsApp Business API
QR tickets and card recharge in the chat commuters already use.
02
Google RCS
The same flow, in rich messages, for Android commuters outside WhatsApp.
03
Voice AI
The helpline call, answered by a voice agent reading the same record.
04
WhatsApp Calling
A tap-to-call from the same thread when a refund needs a person.
In service
Metro networks across India sell tickets on WhatsApp. Pelocal runs the thread.
Every corridor
From one line to the whole system
A large metro network extended WhatsApp ticketing from a single line to every corridor it runs, with Meta and Pelocal named in the operator's statement.
And growing
More networks, same thread
Other metro operators have launched WhatsApp ticketing across their lines with Pelocal, alongside Meta and their messaging partners.
FAQ
Frequently asked questions
No. The commuter needs WhatsApp and a payment method, nothing else. There's no download, no login, and no gateway page to navigate. The QR ticket lands in the same chat the commuter paid from.
The commuter picks English or Hindi as the first step after saying hi. Every message after that, from station selection to the QR ticket, follows the language they chose.
Pelocal's transit ticketing is load-tested in-house before a network goes live, so ticket issuance doesn't degrade when gate volumes spike during rush hour. Every ticket's delivery status reconciles automatically against settlement, so operations teams work off one reconciled record.
Yes. After picking a language, the commuter chooses Recharge instead of QR ticket, pays inside the chat, and gets the recharge confirmation in the same thread. No separate recharge channel and no counter queue.
Money settles on a T+1 working-day basis, and delivery status reconciles against settlement automatically so a paid and delivered ticket is one row in the operator's ledger, not two separate systems to reconcile manually.
Pelocal is a Meta Business Solution Provider for WhatsApp, with verification, template review, number migration, and throughput run in-house, not through a reseller's account or a separate data layer.
The QR ticket lands in the same chat as the payment confirmation. The commuter opens the chat and scans the QR at the entry gate. Nothing to download, nothing to print.
Want your commuters to buy tickets on WhatsApp?
Talk to our transit team. Tell us about your network, the cards your gates accept and your busiest hours, and we will show you how QR tickets and card recharge would work in the chat for your commuters.