Code of conduct
The standards Pelocal holds itself and its partners to, on and off the platform.
Last reviewed July 2026
Integrity
We describe our capabilities accurately, including what we do not do. Claims about compliance posture, deployments and pricing are stated as facts only where they can be evidenced.
Conflicts of interest are declared. Confidential information belonging to customers, partners or channel providers is not used for any purpose other than serving that relationship.
Treating customers fairly
Communications sent through Pelocal must be truthful, must identify the sender, and must respect consent and opt-out. Messaging designed to mislead a recipient about who is contacting them or why is prohibited.
Complaints are acknowledged and tracked, and escalation routes are published rather than hidden.
Respect at work
Harassment, discrimination and retaliation are not tolerated in any Pelocal workplace or partner interaction.
Concerns can be raised without fear of reprisal to internal.support@pelocal.com.
Data and security
Access to customer data is granted on the principle of least privilege and only for the purpose of operating or supporting the service.
Suspected security incidents must be reported immediately through internal channels so that containment and notification obligations can be met.